Terms

Draft placeholder. Have these finalised by a solicitor before launch.

Who we are

Mendo is a trading name of Mendo Group Ltd, registered in England and Wales, company number 17581260. Registered office: 19 Old Church Lane, London NW9 8TG. Email: hello@mendo.london.

How bookings work

When you book, you pay the fixed price shown. Mendo arranges a vetted, independent tradesperson to carry out the job. [Confirm with your accountant and solicitor whether Mendo acts as agent for the tradesperson or as the supplier of the service, and word this section to match.]

Extra work

The fixed price covers call-out and the first hour. Any extra time or parts are agreed with you before work goes ahead.

Cancellations and refunds

Cancel free up to 24 hours before your visit and you get a full refund. You have rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Complaints

Email hello@mendo.london quoting your job reference. We aim to reply within one working day.