Questions
How does the fixed price work?
End of tenancy cleaning is one fixed price for your property size, with the oven included. Inside and outside windows, carpet steam cleaning, sofas and chairs are optional extras, priced up front. For everything else, the price covers the pro getting to you and the first hour of work. Most small jobs are done within the hour. If more time or parts are needed, your pro explains why and you approve the extra in Mendo before they carry on. No surprises.
When will someone come?
Pick a day and a time (morning, afternoon or evening) up to 21 days ahead, or choose ASAP for a visit within 24 hours. Your pro contacts you to confirm.
Is any job too small?
No. A dripping tap, a sticking door, one shelf or a single socket: if it needs doing, book it. The price covers call-out and the first hour.
Who are Mendo pros?
Professional, local, independent tradespeople we have checked: ID, proof of address, public liability insurance, references, and Gas Safe or NICEIC/NAPIT registration for gas and electrical work. We recheck documents before they expire.
When do I pay?
You pay when you book, by card through Stripe. Your money is held and only released to the pro once the job is done. If we cancel, you get a full refund.
What if something goes wrong?
Tell us within 30 days and your pro comes back to put their work right, free. See the Mendo Promise.
Can I cancel?
Yes. Cancel free up to 24 hours before your visit and you get a full refund.
Which areas do you cover?
North, North West, West and Central London for now (N, NW, W, WC, EC and SW1, SW3, SW5, SW7, SW10). More of London soon.
I'm a landlord with several properties. Can you help?
Yes. Mendo is built with landlords in mind: photo proof on every job and one place for all your repairs. Landlord accounts.